Description: Explanation of how assessors can get support, how they should interact with FedRAMP, when it is more appropriate for cloud service providers to contact us, how to clarify when they are asking as an IAS vs an advisory service, how important documentation is, and when to use public channels instead of emailing us.

Purpose: Assessors know the right place to get support without thinking they should be emailing info@ 1000x a day on behalf of all of their customers.

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